1. Subscriptions and cancellation
You can cancel future renewals from Billing using the subscription portal. Check the effective cancellation date there. Cancellation does not automatically refund the current monthly or annual period, and unused flows or checks do not by themselves create a refund entitlement.
2. When to request a refund
We investigate the issue and may first offer a correction. Eligible refunds cover the incorrect charge or the affected service. A test finding no bugs, a disagreement with a result, or a preview that cannot be accessed because of its configuration is not by itself a service failure.
- You were charged twice for the same subscription or purchase.
- You were charged an incorrect amount or after an effective cancellation.
- A confirmed ColdVisit service failure prevented us from providing the paid service and we could not reasonably resolve it.
3. Trials and design partner pilots
The standard trial and an accepted two-month design partner pilot do not require a paid subscription. Submitting a pilot application does not charge you. If you choose a paid plan, the checkout price and billing interval apply.
4. How to contact us
Email raihan@coldvisit.com, preferably within seven days of the charge. Include your account email, payment or subscription reference, and a short description of what went wrong. Do not send card details or test-account passwords.
We aim to review requests within three business days. Approved refunds go back to the original payment method through Dodo Payments. Bank processing times vary, and the credit may take several business days to appear.
5. Earlier audit purchases
If you bought a one-time audit or an Agency Bundle before the subscription product, the refund and credit terms shown for that purchase still apply. Contact us with the purchase reference so we can resolve it under those terms.
6. Your legal rights
This policy does not limit cancellation, refund, dispute, or consumer rights that cannot legally be waived. The seven-day contact preference is not a limit on those rights. Contacting us first often helps resolve a billing problem faster, but you retain your rights with your payment provider.